Question 1

Where do tours depart from?

Accepted Answer

We pick up guests at hotels and pickup points in Sayulita, Punta de Mita, and the Riviera Nayarit. When you book, we'll confirm the exact location.

Question 2

How long does each tour last?

Accepted Answer

It depends on the tour. Canopy takes about 2 hours, RZR and ATV tours 2–3 hours. Combos can last up to 5 hours. See each tour's details.

Question 3

What does the price include?

Accepted Answer

Each tour lists what it includes on its page. All include transportation from our pickup points; some hotels have a per-person transportation fee, shown when you select your hotel, before paying.

Question 4

Are there age or weight limits?

Accepted Answer

Yes, and they vary by tour. Each tour page lists the minimum age, minimum height, maximum weight and, for RZR and ATV, the minimum driving age. Drivers need a valid driver's license.

Question 5

Can I cancel or change my booking?

Accepted Answer

Yes. You can cancel or reschedule with at least 24 hours notice at no charge. See our cancellation policy for details.

Question 6

How do I pay?

Accepted Answer

You can pay online with PayPal, using your account or a card through PayPal, or pay at the ranch on the day of the tour.

Question 7

What if it rains?

Accepted Answer

In case of heavy rain or bad weather, we reschedule at no extra cost or offer a full refund.

Question 8

Can I bring children?

Accepted Answer

Yes, children are welcome when accompanied by adults. Some tours have safety restrictions for minors. Contact us for more info.

Question 9

Do you speak English?

Accepted Answer

Yes, our guides speak both English and Spanish.

Question 10

How many people fit per tour?

Accepted Answer

Groups have a maximum per tour type. Contact us for large group bookings.

FAQ

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