Vista Paraíso

Terms and Conditions

Last updated: October 1, 2026

These terms apply to bookings made on this site. By checking the acceptance box before confirming your booking, you declare that you have read and accepted them.

1. Who provides the service

Rancho Montalbeña INC, doing business as Vista Paraíso, Mexican tax ID (RFC) RMI1202031Z1, registered address Carretera Punta de Mita 9, Higuera Blanca, Bahía de Banderas, Nayarit, C.P. 63734. National Tourism Registry (RNT): 3218020e74872.

Ranch: Rancho Vista Paraíso, Higuera Blanca, Bahía de Banderas, Nayarit, C.P. 63734, México. Phone 329 298 4008 · WhatsApp 322 190 8833 · info@vistaparaiso.mx.

2. The tours

We offer outdoor adventure tourism activities. Each tour’s description, duration, schedules, inclusions and restrictions are published on its own page and form part of these terms.

3. Prices and additional charges

  • Prices are in Mexican pesos (MXN) and include VAT (IVA).
  • Before paying you see your booking total. The amount charged online is exactly that total.
  • Transportation fee: some hotels have a per-person transportation fee, paid in cash on the day of the tour and not included in the total. If your hotel has one, the amount is shown when you select it, before paying, and in your confirmation email.
  • Private tour: carries an additional charge, added to the total before paying.
  • Tips and restaurant purchases are not included.

4. Payment methods

  • Online with PayPal, with your account or a card through PayPal. We do not receive or store your card details.
  • At the ranch, on the day of the tour.

5. Confirmation

Your booking is confirmed when you finish the process: you will see a confirmation code (VP-XXXXXX) on screen and receive an email with the details. If you pay online, we hold your spot before charging: if the time slot filled up at that moment, you are not charged. Bring your code on the day of the activity.

6. Cancellations, changes and refunds

  • More than 24 hours in advance: Free cancellation. Full refund or date change at no charge.
  • Between 12 and 24 hours: 50% cancellation fee. Option to reschedule at no extra cost.
  • Less than 12 hours: No refund. In emergency cases we evaluate on a case-by-case basis.
  • Weather cancellation: If we cancel due to bad weather, full refund or free date change.

To cancel or change your booking, contact us by WhatsApp or email with your booking code; time limits are counted against your tour’s start time. If you do not show up at the pickup point and time, the less-than-12-hours rule applies.

Approved refunds are issued on the same day the cancellation is authorized, to the same payment method you used. How long the money takes to show up depends on PayPal or your bank.

7. Your safety

  • Each tour has age, height, weight and health requirements published on its page. If anyone in your group does not meet them, please let us know before booking.
  • Before the activity you will be asked to sign a risk acknowledgment form and to follow the guide’s safety instructions.
  • For safety reasons, the guide may prevent anyone who does not meet the tour requirements, or who is under the influence of alcohol or drugs, from taking part. The cancellation policy then applies.
  • To drive an RZR or ATV you must be 18 or older and hold a valid driver’s license.
  • Minors must always be accompanied by a responsible adult.
  • The tequila tasting is only for guests 18 and older and is offered after the activity.
  • Activities are insured with Orbe.

8. Pickup

Your pickup point and time are shown when you book and in your confirmation email. Please be at the pickup point 10 minutes early. If your hotel is not on our list, message us on WhatsApp and we will assign you a pickup point.

9. Photos

We may take photos and video during the activity, which you can buy if you wish. We will only use them on our social media or advertising if you do not object, as explained in the privacy notice.

10. Invoices

If you need a Mexican tax invoice (CFDI), request it at info@vistaparaiso.mx with your booking code and tax details.

11. Privacy

How we use your personal data is explained in our privacy notice.

12. Complaints

If something did not go as expected, write to info@vistaparaiso.mx or WhatsApp 322 190 8833and we will help you. You may also contact Mexico’s Federal Consumer Protection Agency (Profeco) at +52 55 5568 8722 or 800 468 8722.

13. Governing law

These terms are governed by the laws of Mexico, in particular the Federal Consumer Protection Law.

This English version is provided for convenience; in case of discrepancy, the Spanish version prevails.